Frequently Asked Questions

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Yes — common language pairs cost less than rarer languages, due to translator availability.

No minimum is required — even a single-page document can be translated.

Secure credit card payment or bank transfer. Contact us if you need another payment method.

Yes — up to 15% off, depending on total word count.

Expedited delivery, an editable Word file, complex formatting, notarization, additional certified copies, or mailed delivery.

Pricing is hourly, half-day, or full-day, based on the type and format of the assignment (on-site, phone, or video).

A clear digital copy (scan or photo) is enough in most cases, though some institutions may ask to see the original alongside the translation.

Yes — every certified translation includes a signed Certificate of Accuracy from the translator by default. Standard translations don't include certification.

Most common formats: Word, PDF, PowerPoint, Excel, and standard image formats.

Usually, yes. If both sides contain text to translate, they are counted separately. However, compact documents such as driver's licenses, ID cards, residence permits, and similar cards are generally counted as a single document, even when both sides are translated.

Standard translation, done by a native, specialized translator, covers most professional needs. Certified translation includes a signed Certificate of Accuracy and is required for official submissions to government agencies, courts, and other institutions.

Standard for everyday professional use; certified for immigration, legal, or administrative submissions; interpreting for live spoken exchanges.

Consecutive interpreters translate in segments after the speaker pauses — suited to small meetings. Simultaneous interpreters translate in real time using equipment — suited to conferences and large audiences.

Yes — our interpreters also work by phone or video call.

Yes — certified translations are handled by qualified, vetted translators who sign a Certificate of Accuracy for every document, in line with USCIS and other US institutional requirements.

It depends on the destination country and the requesting institution — legalization of the translator's signature or an apostille may be required. Always confirm requirements with the recipient beforehand.

It depends on the destination country and the requesting institution. In the US, apostilles for documents originating in the US are typically issued by the Secretary of State's office in the state where the document was issued — timelines vary by state. Apostilles are only valid for countries that are part of the Hague Convention.

Every country and institution has different requirements — check directly with the recipient of your translation to confirm whether they need a certified translation, notarization, or an apostille.

Certified translations with a signed Certificate of Accuracy are accepted throughout the US by USCIS, courts, universities, and most government agencies. Acceptance abroad depends on the destination country and recipient — legalization or an apostille may be needed.

Yes — our certified translations are accepted by USCIS, courts, DMVs, universities, and most government agencies. We recommend confirming any specific requirement with the institution beforehand.

Yes — we translate academic records, transcripts, and results for universities and credential evaluation services like WES. The evaluating organization issues its own equivalency determination once it receives your certified translation.

In many cases, yes — and it can save you both time and money. Through our international network, we can often have your document translated directly by a translator recognized in the destination country, rather than routing everything through a single origin point. This can help you avoid extra legalization steps in some cases, and it's often faster and less expensive than the alternative.

Both standard and certified translations are typically delivered within 1 business day, with rush delivery as fast as same-day available for urgent requests.

Yes — some documents can be translated within the hour in urgent cases, subject to availability.

Advance booking is required to guarantee an interpreter available in your language and subject area — reach out as soon as possible with your date, location, and context.

Apostille processing runs on a separate timeline from translation turnaround and depends on the issuing state office's workload — typically a couple of weeks, though this varies.

Yes. Your documents are stored on a secure server with regular backups, and every team member signs a strict confidentiality agreement.

Over 90 languages, from the most common (English, Spanish, French...) to rarer languages.

Our team is reachable by phone, chat, and email from 8 AM to 10 PM, seven days a week, including Sundays.

Since our translators work across a distributed network rather than a single office, digital or mailed delivery is typically faster than an in-person pickup.